Refund policy

Refund & Return Policy

We want you to love your purchase. If something isn't right, we're here to make it right.

Returns
You have 14 days from the date of delivery to request a return. To be eligible, items must be unused, in their original condition, and in the original packaging. To start a return, email us at <email> with your order number and reason for return.

Refunds
Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that original shipping costs are non-refundable.

Damaged or incorrect items
If your item arrived damaged or you received the wrong product, contact us within 7 days of delivery with a photo of the item and your order number. We'll send a replacement or issue a full refund — no need to return the original item.

Non-returnable items
For hygiene reasons, certain items such as water fountains and feeding accessories cannot be returned once opened. This will be clearly noted on individual product pages.

Exchanges
We don't offer direct exchanges. If you'd like a different item, return the original and place a new order once your refund is confirmed.

Questions?
Email us at <email> — we respond within 24 hours, Monday to Friday.